FAQ

We accept a variety of payment methods including American Express, Apple Pay, Discover, Mastercard, PayPal, Shop Pay, and Visa.

We offer free shipping on all orders to the United States, Canada, Australia, and the United Kingdom. Orders are processed and prepared within 1-2 business days. After shipping, "Quick-Ship Items" are delivered within 2-4 business days domestically and 6-10 days internationally. "Exclusive Line" products take 8-12 days domestically and 10-15 days internationally after shipping. Delivery times may vary due to factors like customs delays.

Every order comes with a tracking number, and you will receive a confirmation email with tracking details as soon as your order is shipped.

For made-to-order items specified under the features tab, returns and exchanges are not supported if the incorrect size or color was chosen or due to a change of mind. For other products, we accept returns of unused and unworn items within 30 days, except for swimwear, bodysuits, intimates, face masks, and earrings due to health and safety reasons. Please contact us for the return address before sending back items.

Damaged Products or Errors

If your product is damaged or has a manufacturing error, please contact us at support@blackline-creations.com within 30 days with details and photos of the issue. We offer a free replacement or a full refund upon verification.

Exchange Policy for Other Products

Contact us within 21 days for exchanges. If the desired product is unavailable, we will help find an alternative. Special offers are non-refundable and non-exchangeable.

For further details, please refer to the specific sections on our website. If you have any questions or need assistance, please reach out to us at support@blackline-creations.com. Your satisfaction is our priority!

For the best color accuracy, view proofs on a computer rather than a mobile device, as mobile devices may alter colors. If colors still appear incorrect on a computer, calibration settings may need adjustment.

For residents of California: Some products such as vinyl or imitation leather items may contain chemicals known to cause cancer, birth defects, or other reproductive harm. For more details, please visit the California Government Prop 65 website.

The best way to contact us is via email at support@blackline-creations.com. We're here to ensure your satisfaction with our products and service.

For more specific details on our policies, please visit our website. Let me know if there's anything else you'd like to add or change!